Error Code Reference

1

Unable to continue Brachial Assessment due to weak oscillometric signal

1. Verify correct cuff size, positioning, and fit. 2. Ensure no obstructions (e.g., clothing) exist between the cuff and the arm. 3. Retry the measurement.

2

Unable to continue Brachial Assessment due to erratic oscillometric signal

1. Keep the patient's arm stationary during the measurement. 2. Verify cuff size, positioning, and fit. 3. Retry the measurement.

3

Unable to continue Brachial Assessment due to exceeded retry count

1. Keep the patient's arm stationary. 2. Verify cuff size, positioning, and fit. 3. Remove any obstructions between cuff and arm. 4. Retry the measurement.

4

Unable to continue Brachial Assessment due to exceeded measurement time limit

1. Keep the patient's arm stationary. 2. Verify cuff size, positioning, and fit. 3. Remove any obstructions between cuff and arm. 4. Retry the measurement.

85

Unable to continue Brachial Assessment due to pneumatic blockage

1. Ensure the hose is not bent or pinched. 2. Ensure the hose and cuff are not beneath the patient. 3. Verify cuff size, positioning, and fit. 4. Retry the measurement.

87

Unable to continue Brachial Assessment due to inflate timeout

1. Confirm hose connections to the device and cuff are secure. 2. Verify cuff size, positioning, and fit. 3. Ensure the cuff is not leaking air. 4. Retry the measurement.

88

Unable to continue Brachial Assessment due to safety timeout

1. Turn the device OFF, then ON. 2. Verify cuff size, positioning, and fit. 3. Keep the patient's arm stationary. 4. Retry the measurement.

89

Unable to continue Brachial Assessment due to cuff overpressure

1. Verify cuff size, positioning, and fit. 2. Ensure the hose is not bent or pinched. 3. Ensure the cuff and hose are not beneath the patient. 4. Retry the measurement.

90*

Unable to continue Brachial Assessment due to hardware problem

1. Turn the device OFF. 2. Verify data/power input connections. 3. Turn the device ON. 4. Retry the measurement.

103*

File "DatabaseUpgradeReport.csv" is in use by another application

Close the other application, then retry.

608*

Unable to backup database to <pathname>

Select a different folder (preferably local, not a network drive) and retry the backup.

609*

Unable to restore database from <pathname>

1. Copy the backup file to a different (local) folder. 2. Retry restoring from the new location.

611*

Unable to migrate data due to database error

1. Ensure the PC can locate the SQL data server. 2. Restart the SphygmoCor XCEL software.

800*

Database server is not responding

1. Restart the computer. 2. Insert the SphygmoCor XCEL installation media. 3. Select Create Database and follow the on-screen instructions.

2046

Unable to continue Capture due to unsuccessful start of capture

1. Confirm the device is connected to the computer, the cuff is connected to the device, and there are no tubing obstructions. 2. Turn the device OFF and ON. 3. Retry the capture.

2047

Unable to continue Capture due to unsuccessful stop of capture. Press the STOP button to deflate the cuff.

1. Confirm the device is connected to the computer, the cuff is connected, and the correct cuff size is in use. 2. Turn the device OFF and ON. 3. Retry the capture.

2049/2050

Unable to continue Capture due to unsuccessful inflation of cuff

1. Confirm the device and cuff are connected and the correct cuff size is in use. 2. Turn the device OFF and ON. 3. Retry the capture.

2051/2053

Unable to continue Capture due to unsuccessful deflation of cuff

1. Press the STOP button on the device to deflate the cuff. 2. Confirm the device and cuff are connected and the correct cuff size is in use. 3. Turn the device OFF and ON. 4. Retry the capture.

2058

Unable to continue Capture due to exceeding the maximum inflation/deflation cycles per measurement

1. Keep the patient's limb (with cuff) stationary. 2. Verify cuff size, positioning, and fit; remove obstructions. 3. For PWV mode: confirm the tonometer is detecting pulses. 4. Retry the capture.

2076

Unable to continue Capture due to invalid data from the Electronics Module

1. Press the STOP button on the device. 2. Confirm the device is connected to the computer. 3. In the Setup screen, click System > Find Module. 4. Retry the capture.

2077/2078

Unable to continue Capture due to Communication error

1. Press the STOP button on the device. 2. Turn the device OFF and ON. 3. Confirm the device is connected to the computer. 4. Exit and restart the XCEL software. 5. In the Setup screen, click System > Find Module. 6. Retry the capture.

2079

Unable to continue Capture due to deflation of cuff

1. Keep the patient's limb stationary. 2. Verify cuff size, positioning, and fit; remove obstructions. 3. Retry the capture.

2080

Unable to continue Brachial Assessment due to brachial pressure outside the normal range

1. Ensure systolic pressure is within 50-260 mmHg and diastolic is within 40-200 mmHg. 2. Verify cuff size, positioning, and fit; remove obstructions. 3. Retry the measurement.

2081*

Unable to continue Brachial Assessment due to timeout

1. Turn the module OFF and ON. 2. Click OK. 3. Proceed with the measurement.

2090*

Mismatch serial number (module not found / assessment or capture cannot start)

1. In the Setup screen, click System Key. 2. Enter the correct system key provided by CONNEQT Health.

2091

Incomplete calibration (module not found / assessment or capture cannot start)

1. Close SphygmoCor XCEL software. 2. Calibrate the Electronics Module using the XCEL Calibration Kit, or contact CONNEQT Health support.

3051*

Unable to generate PWV report

1. Verify the entered distance (in mm) is correct. 2. Confirm cuff size, positioning, and fit. 3. Check waveform quality using the guidance bar. 4. Repeat the PWV measurement.

3052*

Unable to generate PWV report

1. Ensure the computer has sufficient memory. 2. Confirm the user has read/write permissions for the XCEL install directory. 3. Verify the distance, cuff fit, and waveform quality. 4. Repeat the PWV measurement.

3053*

Unable to generate PWA report

1. Verify cuff size, positioning, and fit. 2. Check waveform quality using the guidance bar. 3. Repeat the PWA measurement.

3054*

Unable to generate PWA report

1. Ensure the computer has sufficient memory. 2. Confirm the user has read/write permissions for the XCEL install directory. 3. Verify cuff fit and waveform quality. 4. Repeat the PWA measurement.

3060

Unable to start Capture

1. Confirm the device and cuff are connected; verify cuff size and fit. 2. Turn the device OFF and ON. 3. Retry the capture.

3101*

Unable to complete the operation due to system error

1. Close SphygmoCor XCEL software. 2. Turn the device OFF and ON. 3. Reopen SphygmoCor XCEL software.

3125

Unable to calculate PWV

Verify the entered distance (in mm) is correct.

3126*

Unable to find the Electronics Module

1. Confirm the device is on and connected to the computer. 2. In the Setup screen, click System > Find Module.

3128

Unable to continue due to unsupported screen resolution

Set screen resolution to 1366 x 768 pixels or higher. Adjust Windows display scaling to 100% via Control Panel > Appearance and Personalization > Display.

3136*

Unable to continue due to incompatible database version

Upgrade the SphygmoCor XCEL software.