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Pulse Charging Issues

If your CONNEQT Pulse isn’t charging properly, here are some steps to help troubleshoot and resolve the issue.

 

Before You Begin

  • Make sure you are using the official CONNEQT Pulse micro-USB charging cable included in the box or a certified cable from a reputable electronics store.

  • Confirm the charging source (wall adapter, USB port, or power bank) is working with other devices.

  • Your CONNEQT Pulse does not use LED charging lights or indicators to show charging status.

    • Instead, you can check battery level in these ways:

      1. On the device screen (top right corner):

        You’ll see a battery icon with four bars inside it, roughly representing 25% bands. (Note: it does not show a percentage value.)

      2. Inside the CONNEQT app (Device Settings):

        Open the app → navigate to your device settings → the Pulse’s battery status / charge level is displayed there as well.

       

Tips & Best Practices

  • Before first use, charge the Pulse for at least 2 hours (or as recommended elsewhere in the KB) to ensure the battery is fully ready.

  • If the battery icon shows low bars (e.g. one bar), it’s time to recharge.

  • Use only the official CONNEQT Pulse charging cable (or a certified cable purchased from a reputable electronics store) to maintain battery health and avoid compatibility issues.

  • If the battery icon doesn’t move (i.e. bars don’t increase) during charging, try the usual troubleshooting: ensure the cable is firmly connected, try a different power source, restart the device, etc.

  • Inspect the cable and charging port for any dirt, dust, or debris. Gently clean with a dry, soft cloth, or canned air, if needed.
  • For best results, keep the battery level between 20% and 80% when possible.

  • Avoid leaving the device plugged in for extended periods (such as overnight) to maximize battery lifespan.

 

Need Help?

If you have any trouble, our support team is here for you:

  • Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
  • Email: hello@conneqthealth.com
  • Phone (US): +1 234-CONNEQT (+1 234-266-6378).

Our support team is available during business hours: Monday–Friday: 9:00 AM to 5:00 PM (central time).