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Resolving Syncing Problems Between the Pulse and App

If your CONNEQT Pulse isn’t syncing with the app, it can be frustrating, but most issues can be resolved quickly. Here are common reasons why syncing might fail and steps to troubleshoot the issue.

 

If You Got a New Phone

When you switch to a new phone, your Pulse must be put into pairing mode again to be re-paired. Here’s what to do:

  • Forget the Pulse from your phone’s Bluetooth settings.

    (Settings → Bluetooth → tap the ⓘ next to your Pulse → “Forget This Device.”)

  • Remove the Pulse from the CONNEQT app:

    Open the app → ☰ (top left) → Device Settings → tap your Pulse → “Forget Device.”

  • Factory Reset Your Pulse:

    • Turn the device on.

    • Press and hold both buttons for 10–15 seconds until the screen flashes or shows a reset prompt.

    • When prompted, confirm by pressing the Pulse button (right-side button).

  • Re-pair from inside the CONNEQT app:
    • Open the app → Settings → Add Device → Select “Pulse.”
    • (Do not pair from your phone’s Bluetooth menu.)

⚠️ Note: Any readings that weren’t synced before switching phones will be lost, but most users already have data saved to their CONNEQT account.

 

Common Troubleshooting Steps if you did not get a new phone:

1. Check Your Device’s Bluetooth Connection

The Pulse uses Bluetooth to communicate with the app. Ensure the following:

  • Bluetooth is Enabled: Confirm that Bluetooth is turned on in your smartphone’s settings.
  • Pulse is Powered On: Make sure the Pulse is turned on and within range (approximately 10 feet) of your smartphone.

2. Verify App Permissions

The CONNEQT App requires specific permissions to sync with your device:

  • Ensure the app has Bluetooth permissions enabled in your phone’s settings.

3. Confirm the Device is Paired

To check if the Pulse is paired with your smartphone:

  • Open the CONNEQT App and navigate to Settings > Device Settings.
  • Ensure your Pulse device is listed as paired. If it’s not, follow the on-screen instructions to pair the device.

4. Restart Devices

Sometimes, restarting can resolve temporary glitches:

  • Restart Your Pulse: Turn off the device, wait a few seconds, and turn it back on.
  • Restart Your Smartphone: Power cycle your phone to reset Bluetooth connections.

5. Update the App and Firmware

Ensure you’re using the latest versions:

  • Check your smartphone’s app store for updates to the CONNEQT App.
  • If prompted, update your Pulse’s firmware via the app to ensure compatibility.

6. Resolve Interference

Bluetooth signals can be disrupted by interference:

  • Move away from other Bluetooth devices, Wi-Fi routers, or electronic equipment that might cause signal interruptions.
  • Ensure no other device is actively connected to your Pulse.

7. Re-pair the Device

If all else fails, unpair and re-pair your Pulse:

  • Unpair: In the CONNEQT App, go to Settings, select your Pulse device, and choose “Forget Device.”
  • Re-pair:  Forget the Pulse from your phone’s Bluetooth settings and the CONNEQT app. Then, Factory Reset Your Pulse and Re-pair from inside the CONNEQT app:

When to Contact Support

If you’ve tried all the above steps and your Pulse still isn’t syncing, our support team is here to help. Contact us at hello@conneqthealth.com, and provide the following information:

  • Your smartphone model and operating system.
  • The version of the CONNEQT App you’re using.
  • Details about the issue, such as error messages or syncing behavior.

We’re committed to ensuring your CONNEQT Pulse works seamlessly, so you can stay focused on your health journey!