Performing a factory reset will delete all of the stored data. Important:
- Factory resetting the Pulse will not remove any data which was previously synced to the CONNEQT App.
- All data that was not synced before resetting Pulse will be lost permanently.
To factory reset Pulse, perform the following steps:
Forget the device from Bluetooth:
- On your phone, go to Settings > Bluetooth.
- Find "CONNEQT Pulse" and tap "Forget" or "Remove."
Remove Pulse from the CONNEQT app:
- Open the CONNEQT app.
- Go to Settings > Devices and remove/unpair the Pulse if listed.
Reset the Pulse device:
- Turn the Pulse on.
- Press and hold both buttons simultaneously until you see the reset confirmation (about 15–20 seconds).
- Release both buttons, then confirm by pressing the right Pulse button.
Re-pair through the app:
- Wait about 30 seconds before turning it back on.
- Open the CONNEQT app and follow "Add Device" steps to pair.
Need Help?
If you have any trouble, our support team is here for you:
- Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
- Email: hello@conneqthealth.com
- Phone (US): +1 234-CONNEQT (+1 234-266-6378).
Our support team is available during business hours: Monday–Friday: 9:00 AM to 5:00 PM (central time).