Understanding the Return Policy for Pulse

How do I return or exchange?

We want you to feel confident in your purchase. Returns and exchanges for products purchased directly from CONNEQT Health are handled under our Return and Exchange Policy.

Because this policy and other applicable terms may change over time, always refer to that page for the latest information and instructions. If you bought your device from another seller, please follow their return policy.

Care+ subscription billing and refunds are managed separately by Apple and Google.

Care+ Refunds

Apple (iOS):

• Apple processes all charges and refunds.
• Manage subscriptions via Settings → [your name] → Subscriptions, or use Apple’s refund request portal.

Google (Android):

• Google processes all charges and refunds.
• Manage subscriptions via Google Play → Payments & subscriptions → Subscriptions, or use Google’s refund request form.

Need Help?

Our support team is here for you:

• Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
• Email: hello@conneqthealth.com
• Phone (US): +1 234-CONNEQT (+1 234-266-6378)

Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).