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Why Does the CONNEQT Pulse Use A Micro-USB Charging Port and Not USB-C?

We hear this question often, and it’s a great one. USB-C has become the standard for most modern electronics, so it’s understandable to wonder why the CONNEQT Pulse uses a Micro-USB charging port instead.

Here’s the full explanation.

Why the Pulse Uses Micro-USB

The CONNEQT Pulse is an FDA-cleared medical device, which means the hardware design must go through a multi-year submission, testing, and validation process before it can be cleared for use.

When the Pulse’s hardware design was submitted for FDA review:

  • USB-C was not yet the universal standard it is today.

  • Micro-USB was still widely adopted across medical-grade devices.

  • Changing any hardware component (including the charging port) after submission would have required starting the regulatory process over again, leading to significant delays.

By the time USB-C became globally dominant, the Pulse had already passed its regulatory pathway. Updating the port would have postponed release by years, delaying access to advanced arterial-health monitoring for thousands of customers.

 

Is the Micro-USB Port Still Reliable?

Yes. The Micro-USB standard remains widely supported across certified medical and industrial devices. The Pulse’s charging system was engineered, validated, and FDA-cleared around this connector to ensure:

  • Safe charging

  • Long-term durability

  • Compatibility across medical environments

 

Can I Use USB-C With the Pulse?

Absolutely. Many customers use the Pulse with their existing USB-C chargers by using:

  • A USB-A ↔ USB-C adapter with the included cable, or

  • A USB-C to Micro-USB cable from a reputable brand

We simply recommend using a certified adapter or cable to ensure safe, consistent charging.

Will Future CONNEQT Devices Use USB-C?

We continually review customer feedback and industry standards when designing future hardware. USB-C is strongly considered for next-generation devices, now that it is the universal standard and regulatory pathways more readily support it.

 

Need Help?

If you have questions about charging, cables, or compatible accessories, our support team is here for you:

  • Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
  • Email: hello@conneqthealth.com
  • Phone (US): +1 234-CONNEQT (+1 234-266-6378).

Our support team is available during business hours: Monday–Friday: 9:00 AM to 5:00 PM (central time).