Resolving Connection Issues with Pulse

If your CONNEQT Pulse is having trouble connecting to the CONNEQT Health app, follow the steps below to restore a stable connection.

Common Causes of Connection Issues

• Bluetooth not enabled on your phone

• Device not paired correctly

• Outdated app or firmware

• Interference from other nearby Bluetooth devices

• Pulse battery too low

Step 1 – Check the Basics

1. Make sure Bluetooth is turned on in your phone’s settings.

2. Confirm your Pulse is powered on and has enough charge.

3. Keep your phone within a few feet of the Pulse during pairing.

Step 2 – Restart and Retry

• Turn Bluetooth off and back on again.

• Power cycle your Pulse (turn it off, wait 10 seconds, turn it back on).

• Force quit the CONNEQT Health app and reopen it.

Step 3 – Re-Pair the Device

1. Open the CONNEQT Health app.

2. Navigate to Settings → Devices.

3. Select your Pulse and choose Forget Device.

4. Restart your phone.

5. Reopen the app and follow the prompts to pair the Pulse again.

Step 4 – Update Software

• Update the CONNEQT Health app from the App Store (iOS) or Google Play (Android).

• Check for available firmware updates for the Pulse (updates are delivered automatically when paired with the app).

Step 5 – Eliminate Interference

• Move away from other Bluetooth devices while pairing.

• Avoid pairing near Wi-Fi routers or microwaves, which can disrupt signals.

Still Having Trouble?

If you’ve tried these steps and your Pulse still won’t connect:

• Restore your Pulse to factory settings (see: Restoring Your Pulse to Factory Settings).

Contact CONNEQT Support for assistance:

• Live Chat: conneqthealth.com

• Email: hello@conneqthealth.com

• Phone (US): +1 234-CONNEQT (+1 234-266-6378)

Our support team is available Monday–Friday, 9:00 AM – 5:00 PM (Central Time).