Switching Mobile Devices and Keeping Access
You can move from Android to iPhone (or vice versa) without losing your data, Care+ access, or On-Demand Assessment packages.
Keeping Your Data
- Sign in on your new phone with the same CONNEQT Health app account email.
- Your readings and report history are tied to your account, not your device.
Entitlements and Benefits
- Any entitlements added by CONNEQT (such as pre-October 10, 2025 benefits or promo entitlements) follow your account across platforms.
Plans and Billing
- App Store–billed plans do not transfer between Apple and Google.
- If you switch platforms:
- Cancel your current plan so it ends at renewal.
- Start a new plan in the new store (Apple App Store or Google Play).
- Your CONNEQT Health app account and data remain intact.
Need Help?
Our team here is to support you.
- Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
- Email: hello@conneqthealth.com
- Phone (US): +1 234-CONNEQT (+1 234-266-6378)
Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).
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