Switching Between Monthly and Annual Care+ Plans
You can switch between monthly and annual Care+ plans at any time. Plans purchased in the CONNEQT Health app are billed by Apple or Google, and changes follow their store policies.
Moving Between Monthly and Annual
- Upgrade to Annual: Usually takes effect immediately (per Apple/Google policy).
- Downgrade to Monthly: Takes effect at your next renewal. You’ll keep access to Care+ features until the current annual term ends.
To switch tiers:
- Open Care+ in the CONNEQT Health app.
- Tap Manage Plan.
- Select your new plan.
Note: Your current plan remains active on your account until the change takes effect, so you won’t lose access during the transition.
Switching Between Stores (Apple and Google)
- App Store–billed plans are not transferable between Apple and Google.
- If you switch platforms:
- Cancel your current plan so it ends at renewal.
- Start a new plan in the new store (Apple App Store or Google Play).
- Your CONNEQT Health app account, past data, and current plan remain active until your new plan begins.
Need Help?
Our team is here to support you.
- Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
- Email: hello@conneqthealth.com
- Phone (US): +1 234-CONNEQT (+1 234-266-6378)
Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).
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