In-App Purchase Troubleshooting

Update the CONNEQT Health app to the latest version.
Confirm you’re signed into the correct Apple ID or Google Account.
Check your payment method (expired card, insufficient funds, or declined payment).
Make sure your store region matches your account settings (Care+ is currently available only in approved regions).
If you were charged but don’t see access:
- Force quit and reopen the app.
- Tap Restore Purchases in Care+ settings.

If the steps above don’t work, you can either:

See [Refunds and Billing Issues] for details on requesting a refund, or
Contact CONNEQT Support and include:
- A screenshot of your Apple/Google receipt
- Any error messages shown in the app

Our team is here to help.

Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
Email: hello@conneqthealth.com
Phone (US): +1 234-CONNEQT (+1 234-266-6378)

Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).

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If you run into errors when purchasing Care+ through the CONNEQT Health app, try these steps to resolve common issues.