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Refunds and Billing Issues (Care+)

Who bills you—and how to request help—depends on where you purchased Care+.

If You Purchased Care+ Through Apple or Google

Apple (iOS):

  • Apple processes all charges and refunds.
  • Manage subscriptions via Settings → [your name] → Subscriptions, or use Apple’s refund request portal.

Google (Android):

  • Google processes all charges and refunds.
  • Manage subscriptions via Google Play → Payments & subscriptions → Subscriptions, or use Google’s refund request form.

 

If You Purchased on Our Website

  • Check your email receipt for your order number.
  • Contact CONNEQT Support with your order ID and the email tied to your account.

 

Common Reasons Payments Fail

  • Payment method expired or declined
  • Regional store mismatch (the CONNEQT Health app is currently supported only in approved regions)

 

How do I return the Pulse?

We want you to feel confident in your purchase. Returns for the Pulse arterial health monitor are handled by CONNEQT Health per the policy below. Care+ subscription billing and refunds are managed separately by Apple and Google.

If you're not satisfied, here's how to return it for a refund or an exchange: 

Step 1: Check the Return Eligibility 

  • Returns must be initiated within 30 days of delivery. If your return is initiated after the 30-day window, additional fees or partial refunds may apply depending on your purchase type.

  • You can refer to our complete Terms & Conditions on our website for more details.  

Step 2: Submit Your Return Request 

  • Email hello@conneqthealth.com with the "Return Request" subject line and include your order number. 

  • Our team will provide you with a paid return shipping label and confirm the amount of your return. 

Step 3: Prepare Your Return 

  • Securely pack the product in its original packaging. 

  • Label the package using the paid shipping label the Customer Service team provided. 

Step 4: Refund Process 

  • Once we receive your return, we’ll process your refund. 

  • Refunds will be issued using the original payment method. 

  • Please allow 7-10 days for the credit to appear on your account. 

 

Need Help?

Our team is here to support you. 

Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).

 

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