Refunds and Billing Issues (Care+)
Who bills you—and how to request help—depends on where you purchased Care+.
If You Purchased Care+ Through Apple or Google
Apple (iOS):
- Apple processes all charges and refunds.
- Manage subscriptions via Settings → [your name] → Subscriptions, or use Apple’s refund request portal.
Google (Android):
- Google processes all charges and refunds.
- Manage subscriptions via Google Play → Payments & subscriptions → Subscriptions, or use Google’s refund request form.
Common Reasons Payments Fail
- Payment method expired or declined
- Regional store mismatch (the CONNEQT Health app is currently supported only in approved regions)
Need Help?
Our team is here to support you.
- Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
- Email: hello@conneqthealth.com
- Phone (US): +1 234-CONNEQT (+1 234-266-6378)
Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).
Related Articles:
- In-App Purchase Troubleshooting
- Feature Comparison: Device-Only vs Care+ vs 10-Pack
- Getting Started with Care+
- Missed Auto-Upgrade — Quick Fix
- Manage or Cancel Care+