Missed Auto-Upgrade — Quick Fix
If your account didn’t receive the expected access, here’s how to get it resolved quickly.
Step 1 – Fill Out the Entitlement Intake Form (in-app)
Provide the following details:
- Purchase email
- In-app email
- Order ID
- Device serial number
- Platform (iOS or Android)
- A short note describing the issue
Step 2 – Verification and Granting Access
Our support team will review your details, verify the purchase, and grant the correct entitlement.
Step 3 – Confirmation
- You’ll receive an email once access is active.
- If you still see a paywall, force quit and reopen the CONNEQT Health app to refresh your status.
How Long It Takes
Most cases are resolved within 2 business days.
Tip: Including your device serial number and CONNEQT Health app account email helps speed up matching.
Need Help?
If your account doesn’t update automatically: Complete the Entitlement Intake form (link in the app).
Or contact CONNEQT Support with your details:
- Live Chat: Visit our website at www.conneqthealth.com and use the live chat feature for real-time assistance.
- Email: hello@conneqthealth.com
- Phone (US): +1 234-CONNEQT (+1 234-266-6378)
Support hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time).
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